Review: Wines of de Negoce, Fall 2021 Releases
Cameron Hughes is no stranger to this site or to the wine world. His reputation as a negociant is well-earned, consistently delivering quality bottles of wine under his own label at sensible, affordable price points. His latest endeavor, de Négoce (pronounced “day nuh-go-shay”), takes things up a level and makes things a bit more interesting than his flagship label.
Hughes and his associates source and contract a wine and play the futures market with their selections. It takes a bit for the wine to ship, but the payoff is that one receives a $20 de Négoce selection which could potentially retail for $100 under a winery’s own label. A hefty amount of trust needs to be placed in Hughes’ process, but his track record provides evidence to support a good faith effort from his end. We received a few selections from the program. Let’s taste.
2018 OG de Négoce N.17 Napa Valley Cabernet Sauvignon – Lots going on here, all of it rich and dark with notes of cherry jam, cigar box, and black pepper. The palate features a hearty burst of clove and baking spice with a wave of blackberry and raspberry towards the finish. Wonderfully well-balanced and approachable either solo or when paired with food. A / $25
2018 OG de Négoce N.50 Walla Walla Cabernet Sauvignon – Savory and brooding, with notes of blackberry and baked apple kicking things off and an undercurrent of tobacco leaf subtly under the surface. The palate stays restrained, and the tobacco leaf is complemented by a faint touch of cocoa powder. It’s impressive now but could prove to be quite a memorable bottle if stored and forgotten someplace for a few years. A- / $25
2019 OG de Négoce Lot 226 Napa Valley Sauvignon Blanc – A bit overwhelming at first with lime and lemon zest doing a back and forth routine before settling into palate of heavy florals, freshly cut grass, and a small but intriguing minerality. The finish runs short, but is heavy with gooseberry and a return to citrus. Not yet available in their shop, but forthcoming. Keep an eye out for this one. A- / $NA
2019 OG de Négoce N.176 Russian River Valley Pinot Noir – Bright and fruity, with notes of cherry, strawberry, and rose running throughout. There’s a bit of spice on the back end, with a cherry compote and bergamot character that gives it an incredibly nuanced but satisfying finish. B+ / $16
2019 OG de Négoce N.185 Russian River Chardonnay – A note of custard on top, with layers of toasted brioche, baked apples and orange zest all emerging in good form on the palate. The finish lingers on for a generous amount of time, full of white peach and the oak influence gently peeking in to make an appearance. For Chardonnay lovers, there’s nothing not to like here. B+ / $14
2018 OG de Négoce N.25 Spring Mountain Cabernet Sauvignon – 82% cabernet sauvignon, 13% cabernet franc, 5% malbec. Heavy vanilla and eucalyptus character dominate at first, and it is well advised to let this one sit for more than a few minutes. Thankfully, matters calm down and notes of blackberry and oak start to show themselves. A very all-encompassing glass that demands your full attention, and quite the deal at this price. B+ / $29
Newcomers to the world of wine may find the methodology slightly intimidating, with no real roadmap to follow. But with the reasonable price points, it could prove to be a fun and adventurous experience without needlessly breaking the bank. It will be interesting to see how this project evolves over time.
2018 OG de Négoce N.17 Napa Valley Cabernet Sauvignon
$25
De Negoce wines are good but their customer service is terrible. I have bought several cases from them with no problem. Ordered 2 cases for Black Friday. They show that the cases were delivered but I didn’t receive them. I have emailed their customer service 3 days in a row and no response at all, not even acknowledgment of receiving the email. Next step will be to cancel the payment from my credit card company.
HI Carolyn, my apologies as our customer service has been overwhelmed with holiday related shipping issues. We had a system snafu that marked your order as fulfilled when it hadn’t shipped yet. I sent an email about this on December 11th but you likely didn’t see it with all the email traffic the holidays bring.
Nevertheless, I see both your orders are set to arrive today. My apologies for the frustration but I believe we have the kinks worked out of our system and am confident you will have a smooth ride going forward.
Enjoy the wines and have a fantastic holiday!
Cameron Hughes
I have the same issue. Placed an order for a case of Howell Mountain wine over 6 months ago. All my friends who ordered received. No one responds to email and there is no number to contact. I’m about to have my sister in law blast them on social media as well as file a fraud claim. Your wine is good, your customer service is awful
@Carolyn – I am in the same boat. I have reached out several times with no reply what so ever. Very frustrating and disappointed with the lack of communication on their part.
I have purchased well over 5K from them but since I have used their “Hold” option I have had nothing but issues. I have over 8 cases I have purchased that they say “Fulfilled” but I haven’t received them. I have paid the fee of 5.00 for the hold on each of these cases but I rather them just deliver them than hold going forward. “If” I even get the wine.
Hi Terarl – yes, your orders were caught up in the same system snafu. Worry not, they have not shipped to you. All of this information is being populated now and over the next couple of days into everyone’s account and they should be properly reflected as “on hold” for you.
Sorry for the headache and agita!
Cameron Hughes
Hiya Terarl and Carolyn! I have passed your concerns forward in the hopes that someone will address the matter here or get in contact with you about it. Happy holidays and be safe, Rob
I agree that their customer service leaves a lot to be desired. I placed a futures order in October 2022 that is supposed to be shipped in December. I reached out to customer service before black Friday as the wine I purchased is not on their futures schedule. I have since sent 3 more emails with only the automated reply. Hey Cameron, you need to keep your customers updated!
Having the same problems. Orders not received. Multiple e-mails ignored.
The problem as I see it is they bill your credit card when you place the order, not when the order is shipped. I have an order placed on December 11th that shows fulfilled. When I click on the order # in there system it does not exist anymore. “page not found”. My credit card has been billed. The order has not shipped. Hopefully they get this worked out. I am a recent customer and want them and myself to be successful in this endeavor.
Hi Richard – my apologies for the delay. We had software platform issues and had to migrate in the middle of the holidays to a new software…its triggered a notification to 7000 customers that their wine had been fulfilled and delivered when it had never shipped. Its been tough for our small company to keep shipping and dig out our customer service team from all the inquiries.
Having said that, your wine should ship in the next day or two and arrive the middle of next week. I am confident you will find its worth the wait.
I would have responded sooner but was just made aware of these complaints. As well, we are almost entirely dug out and should be back to a 1-2 day service level shortly.
Cameron Hughes
I made an order weeks ago. Both boxes said “delivered” however only one box had arrived. Despite many emails, no response from the company. Red flags. Don’t order from them.
HI Matthew – are you still missing a package? Please let me know the order number and I’ll look into this for you.
Thank you,
Cameron Hughes
I have received the second package. So thank you for getting that squared away. A lot of this confusion could have been avoided by a simple acknowledgment of our emails. I’m sure you were busy during the holiday season, however, a simple email “yes, our apologies, we will solve this shortly”, would have sufficed. I really enjoyed the wine and will order from you again. Thank you.
Beware of de Négoce and do not buy from them ! ! My order did not arrive to my address, then it was erroneously “returned to sender”… Now the company has my wine back, but does not acknowledge it, or respond to my many e-mails asking to send it back, or to refund. Order was paid in full November 24, 2020.
This company looks like a sham to me !
HI Michel – let me assure you we are no sham…you don’t get to be the #1 direct-to-consumer wine brand by screwing your customers. However, you complaints are entirely warranted…we have been overwhelmed here and are just now digging out.
Can you let me know your order number please and I can look into this?
Thank you,
Cameron Hughes
I had never heard of Cameron Hughes wine until a carge appeared on my credit card today. Would love to know how they got my card number. I’ll be disputing it right away.
Beware of de Négoce and do not buy from them ! ! My order did not arrive at my address, then it was erroneously “returned to sender”… Now the company has my wine back, but does neither acknowledge it, nor respond to my many e-mails asking to send it back to me, or to refund me. Order was paid in full November 24, 2021.
They know how to sell, but do not support their customers.
I have been buying denegoce wine for 3 years and do not recall any concerning issues. I have had a couple wines I didn’t care for but that is a personal choice. I plan to continue buying since the company offers great wines for a much lower price.
Ordered Dec19 no delivery one return email stating they will start shipping Jan 3 I responded with when is mine being shipped and now no response . So I will be contact BBB along with FTC to many red flags with this group along with the owners past history .
Was looking forward to there wine .
Hi Robert – can you send me your order number so I can look into this for you? My apologies for the delay but we’ve been inundated by inquiries due to a false notifications sent out by our software.
…here is my response to other inquiries: My apologies for the delay. We had software platform issues and had to migrate in the middle of the holidays to a new software…its triggered a notification to 7000 customers that their wine had been fulfilled and delivered when it had never shipped. Its been tough for our small company to keep shipping and dig out our customer service team from all the inquiries.
Having said that, your wine should ship in the next day or two and arrive the middle of next week. I am confident you will find its worth the wait.
I would have responded sooner but was just made aware of these complaints. As well, we are almost entirely dug out and should be back to a 1-2 day service level shortly.
Cameron Hughes
Cameron ,
Order #124235
From Robert
Thank you
HI Robert – sorry, just saw your reply. I am putting this on our list to ship ASAP. Unfortunately, we had a few orders in the software transition that were marked as fulfilled when they were not…we will get this out ASAP.
Cameron
Order # 114076 placed on10/30/21
I have sent over a dozen emails about this order and can not get a response about when the last case of my (4) case order will be shipped. I have purchased wine from Cameron for over 10 years and have never had customer service problems like this. Cameron please look into this problem.
Hi Steve – looking into this now…
HI Steve…Mickey found the missing case order and what was holding it up…we were missing the last of the Lot 59 inventory but I believe it has been surfaced. Mickey will reach out directly and the last case has beenb added to the URGENT ship list.
Problem obviously not solved yet! My order on 1/5 was marked fulfilled as of 1/5!!
Take the $$$ and run, could this be a ponzi scheme? I remember Premier Cru in Berkeley problems. I have bought many cases I’ve enjoyed, I hate to see this happen If this is a viable business, they should find some way to notify customers, I have not heard from them and they used to be constantly updating about delays problems , etc. This must be a big one.
Hoping for the best,
David Bischoff
Order #127870
Cameron,
I have had an issue with order 120388. I have sent 10plus emails starting 12/20 and no one has responded. The website shows that all the bottles have been delivered but in reality I am missing a case and got a duplicate case on the order.
Please help,
Chris
I continue to be ghosted after writing several emails asking that the orders be delivered to my home ASAP. I intended to have de Negoce store one order. However, due to a complete lack of confidence, and no process/software to receive stored wines, I want both orders shipped to my home ASAP. Perhaps de Negoce is a Ponzi scheme; I sure hope not. If I don’t receive my orders, I will be seeking a refund and reaching out to the Better Business Bureau.
Order History
Order Date Fulfillment Status Total
#124335 December 19, 2021 Fulfilled $185.98
#123252. December 11, 2021 Fulfilled $1,981.43
Hi Steve,
I am having a problem with customer support at de Negoce. When the wine ships complete its terrific and I’ve referred to friends. But I’ve emailed customer support 4 times in the last 3 weeks and have not heard back with any reply on the order below.
I need help locating a portion of my order which was returned to de Negoce “marked damage” on December 27, 2021.
Here’s details:
Order 118847 – UPS# 1Z488W56A826063948:
Weight of Return 46lbs.
“Damaged/Return” made to de Negoce Monday Dec 27 @10.22am signed by de Negoce receiver “Jeirmy”
On this return / damage order was (6) bottles N73 Russian River Chard and
“(6) bottles Critic Sommelier Challenge Winners Cab Sauvignon Collection (6) pack
I had paid $360.86 for the order and am still waiting for delivery of the portion above.
Thanks – Larry Cindea
I have been truly satisfied with de Negoce until an order I placed (122659) December 9th has never arrived. I have received emails from Mickey with the exception of my last one. He seems to be trying but the promises never come to fruition. I’ve been a customer since it’s early beginnings and all went by the wayside in December. I’d just like an honest response to tell me the wines are on the way or give me a true UPS date and tracking. I’m not ordering any more wines until I receive the ones I paid $204.00 early December. I can understand snafus as I’ve worked in business myself. Someone really needs to get hold of the reins and get the warehousing/shipping operation righted! Thank you for listening!
I also have been satisfied with de Negoce until my most recent delivery. ORDER #126277
On January 8, I received a package left on my porch that did not contain any wine, but had a package of kitchen utensils. I emailed de Negoce and UPS right away with pictures of the box and label. Took the package to the local UPS store, but they did not want it. Mickey replied that day and asked for pictures of the inside of the box, so I sent those. I have not heard anything more from anyone, and have sent 3 follow up emails. Was looking for a phone number to try to talk to someone and came across this site, which it looks like Cameron reads… so hoping to find out something.
I know people have had some poor experiences, which Cameron has owned up to, but I will have to put in a comment because not all has been bad. I’m at 24 orders and counting and have had no issues whatsoever. When I needed to coordinate a ship date, support, principally Mickey, has been outstanding. Even with my Black Friday purchase, I simply inquired as to the status and got a prompt and courteous reply back from Mickey. This organization has struggled a bit with their sudden success, but they have delivered on their promises across the board for me, both in terms of the quality of the wine and in outstanding service. This may not be true for everyone, but it is certainly not a Ponzi scheme. dN is just a successful business with some startup woes that although they may have been forseeable, I also believe they are nearly beyond. Best of luck to all here in getting your problems resolved. Cheers!
I agree not a Ponzi scheme. And up until this January everything was fine for me and my orders. Mickey was prompt and courteous to my initial message, but since then I have heard nothing… I can understand if he is on vacation, or ill, or tied up with other issues… but it would be nice if they at least would offer some feedback directly to customer inquiries to explain the sudden change to what had been good customer support service. Just a quick reply, “we are aware and still working on it” would help. That seems like a reasonable thing, even for a business with unanticipated success, especially with Cameron’s continued high volume of email blasts with more and more offers. That is why I decided to post something here.
Like many other posters I am just about at the end of my rope with this company. I had a great experience in early 2021 so placed another other for 18 bottles on 12/6/21. Have sent dozens of emails to the support team. For a while Mickey did try to help and always said it was “going out next week” – which of course has never happened. Sent another email today requesting that they either ship my wine ASAP or refund my credit card. I live in the Napa Valley – not far from their operation so it is not a matter of long distance shipping.
The last contact from them was an email about shipping issues on 1/11 and saying that the shipment would go out “tomorrow” which of course did not happen.
I guess reporting to my credit card will have to be the next step. I really do not know what else to do. Like many others, I am wondering if this group is having financial issues and conducting some sort of a scam. Anyone know?
Cameron or Mickey – if you are monitoring these comments could you PLEASE help me with shipping info or credit my card.
Order # 121163
Dear Friends,
I apologize for the delay in this communication. We have been overwhelmed in customer service since our new system mistakenly notified almost 9,000 of you of incorrect order statuses. Despite adding new folks to support, our very small staff has, admittedly, struggled to keep up.
However, I have some good news. We have just completed our entire warehouse audit and found much of the missing inventory.
If you are receiving this email right now, it is because you have an order from last year that hasn’t shipped due to missing inventory.
We are just now beginning to ship the these missing orders. Please keep an eye out for updated shipping information either this week or early next week.
We have identified 30 orders that are still problematic and we are looking into our archive to help fulfill those. If we are unable to fulfill any order, we will reach out and I promise to make it up to you by either refunding your order with an additional future credit or upgrading your order with others wines.
Again, I apologize again for our lack of communication to date. Please know we are adding people and working hard to right side the shipping experience.
Best,
Cameron
Latest communication from Cameron on Jan. 20th. That’s all I can offer. I’m still awaiting shipment as well from Dec. Not ordering any more until this problem is resolved! And then, still not sure going forward.
I just love when he sends his emails from a ski lift as he has in the past as the company falls apart like his last one.
Well I guess it’s good to know I’m not the only one. I’ve ran into all the issues mentioned above. “Mickey” has replied back pretty quickly every time I reach out but unfortunately every time I ask where my order from 7 months ago is I keep getting excuse after excuse and told it should be shipping out soon or next week. It’s kind of funny reading these comments about orders from December not being delivered, try July of last year.
I swore I would not order from them again after so much trouble with my last order but I gave in as I do enjoy the wines offered and grew quite thirsty. I’ve been ordering since OG#1 but not sure I can continue with this frustration and uncertainty of when or if I’ll ever receive my wine. I have actually stopped myself a few times from mentioning or recommending this company when discussing wine with others. They cannot handle the orders they already have so I’m certainly not going to add to the chaos by recommending others to this company. Hopefully I’ll get my wine one day or my money back, unfortunately, it’s been so long that I currently don’t even drink alcohol anymore so I’m not sure what I’ll even do with it if it ever does arrive. Would love to see a couple extra bottles in my order or some money returned to my card for all the ridiculousness that is De Negoce. His last company went bankrupt. I wonder what the future holds for this one with so many negative reviews. 94599
I’ve worked in the supply chain for various companies over 20 years now and have never witnessed such unprofessionalism. I’d actually love to move back to Napa as I was forced to move during the pandemic. I would love to work for this company and see what’s going on in that warehouse and help get them back on track as long as the compensation package was enough to afford the $3500 a month it costs to live there. Also, maybe I wouldn’t have to wait several months to receive my orders. Although, I did live and work 1 mile down the street from their warehouse and still had to wait over a month to get my wine since they would not let me come pick it up and save myself the $30 shipping fee. Now that I’m 2800 miles away I’m calculating that I’ll have my wine in 235 years. Should be quite exquisite by then if they’re storing it properly.
Well, I am “reassured” that everyone is having issues with absent or incomplete “fulfilled” orders. I patiently waited since I understand there was a shipping software migration issue that needed correction. Well, after dribbles of 1/2 cases arriving there are many missing cases (1/2 case sent when 12 bottle case was ordered, other cases marked with a shipping # on the website but never received, etc.). I have sent 6 emails since the beginning of January with summaries of what has been delivered so far and what is missing (you know, trying to help out a little) and there has been ZERO response … not even “Mickey”. Next step is reaching out to my credit card company to figure out what can be done.
I see that I am not alone in their lack of customer service. They have very good wine but… They have absolutely no customer service. I had a shipment damaged by the carrier before it was delivered to me. So it was returned to de negoce by the carrier. Over the past 2 months, I have sent 3 seperate emails to their customer service asking what the status of my returned order was. Not a single response from them. There is no phone number to call, just an email. And they don’t answer their email. When you order wine from them, pray it makes it to your door. Otherwise you’re out of luck.
We ordered many many cases from de negoce. However, one half case of #57 never came. We sent email to their customer service, never received any reply. Hope they improve their customer service. It’s a Black Friday sale too.
What is de Negoce company policy for handling “returns due to damage” ?
They billed me in November, shipped an order of @$300 which was returned “damaged” to them in December ( as documented by my UPS record) . After 6 emails to “customer service” which they have not responded to, I still don’t know what the status of my order is. At minimum, they should issue a credit if they can’t fill the order.
This company needs tutorial training for “one touch resolution ” for their customer service department.
If they read / respond to my comments this hopefully will motivate them in the right direction.
What is de Negoce Company Policy for handling orders returned to de Negoce that were damaged in transit ?
I ordered in November & paid @$300, my shipment was returned to and signed by de Negoce in December as “damaged” according to my UPS record.
This company needs a customer service tutorial on “One Touch Customer Resolution” .
My emails have gone unanswered and the order is still in limbo . . . At minimum I should receive a credit / response if the wine is not available. Right now I’m out $300.
Ch@denegoce.com, and mickey@denegoce.com seems to do the trick.
Thanks, Fred. I am going to reach out to both of them today. I placed an order on December 16th that included a holiday package and still have not received it. I’ve reached out to customer service four times with no reply. A friend who placed an order after me received her wine almost a month ago. I would just appreciate acknowledgement of my emails at this point.
Have you tried emailing ch@denegoce.com directly, or sending him a dm on the winebeserkers board?
i too have not received my initial order #86623 which was renumbered on 2/7/22 to 120327 because of their shipping problems and UPS issues. At that time i had been waiting over 3 months for my over $300 case. I’ve since received emails from Mickey apologizing and promising to get the case out in the “next two days” on 2/8/22. Unfortunately, i still haven’t received my order. I like the company and the wine. I’ve been a customer for 2 years. I even ordered and promptly received a separate recent over in a few days. They just seem to be unable to send my missing above order. Please help and send the wine asap. Thanks, Chuck
Same story as others – customer service does not respond to emails. I have sent 3 about a problem with an order with no reply.
It’s notable they have no customer service phone number. Is seems this aspect of their business is MIA
DONE with De Negoce.
I have enjoyed De Negoce wine… but I am done. I ordered another case and it apparently got lost
(UPS claims they never received a shipment). They said they were shipping me out another case but no shipping information was sent. This is a terrible way to run a business. Mickey is overloaded and answers only occasionally.
This is nearly one month and they had my money but I had no wine.
I have same experince. Ordered a case in middle of June. never arrived. No call. No email. apparently UPS broke it and sent back to CA — NOT Cameron’s fault BTW. Have made multiple attempts to figure out what is going on. Almost August now. A+ for value. A for quality. F for logistics!
Bit of theme in here. I placed my first ever order #139975 on March 17, 2022 and have subsequently emailed customer service (there is no phone number I can find) 4 times over the last 4 months+ and can’t get any response from anyone. I finally checked today to see if I had been charged on my credit card and OF COURSE, I was charged right away. This is either terrible customer service or a finance scheme. I can’t find the company (Phoenix Win Company LLC) on the Better Business Bureau to file a complaint either. I guess I have to go the credit card company route now as well?
This has since been resolved, but I remain wary of a company that won’t respond to multiple emails over a 4 month period. They need to staff up or change their model.
I am also having an issue with my De Negoce order and multiple emails being ignored. It seems like this is the place to get issues resolved. 164121 is my order number. Please deliver the case of wine I order from you a month ago.
I ordered a 12-bottle case of the 2016 Clare Valley Shiraz on 12/22/21. Only 6 bottles were delivered.
I have just sent my 3rd email to Customer Support. I received no response to the first 2 emails. Order #124915.
Horrendous customer “service.”
July 13, 2022 order not here yet. They told me via “Mickey” that it’s on hold due to hot weather. Has anyone out there received wine during the past month? I’m in Houston, so I don’t see it cooling down until Oct/Nov. Wish I’d known that it might not arrive in summer or I would have ordered during the winter instead. But then, I would have gotten caught up in the snafu of the holidays.
I originally signed up and ordered 2 separate lots on June 20, 2022. I received an email confirmation for both orders and subsequently received 2 additional emails 3 days later stating:
“Just a quick update to let you know we’ve got all wine shipping on hold right now.
This week has been hot everywhere.
Apologies for the delays. We are watching the weather and expect to resume shipping early next week in some areas.
If it absolutely must ship despite the weather in your area, reach out to support@denegoce.com and we’ll do our best to accommodate. Please know you ship at your own risk right now.”
I emailed the company twice last month inquiring about the orders, accepting that it was still hot but asking for an update. I have not received a reply. With no phone number listed the only way to communicate is via email. I am hoping they will respond because of this post if not I will have no choice but to file a complaint and cancel through AMEX. I understand that everyone is having personnel issues and I have been given them the benefit of the doubt. All I ask for is a response, My patience is running thin.
This is really pitiful when I can even get a response to order 2 cases of wine from deNegoce/Phoenix Wine Company, LLC… I have emailed several times, sent the right paperwork but all I have received is crickets!!! No help with a CUSTOMER SERVICE PHONE NUMBER OR EVEN EMAIL. I can see that I will NOT be buying from them if I do not receive a response very soon. I will spend my hard earned money somewhere else that actually cares to get orders.
This is really getting ridiculous. Ponzi scheme? Who knows, but delivery dates continue to be pushed out with no explanation. I have 5 cases ordered several months ago that, according to the tasting notes we’re supposed to be shipped in May. Yes, it got warm, but responses received indicated that the wines had not even arrived in the US yet. BTW, they’ve now scrubbed the ship dates from the tasting notes – luckily, I kept copies. Anyway, wines I was told would ship out in September, have now been moved to October, but Customer Service was non-committal on actual shipments in October. Very disappointing.
SAME TUNE, DIFFERENT VERSE!
The email string below says it all!!! The one sent last Thursday has yet to receive a response.
UNFULFILLED ORDERS
Hi Mickey,
It’s been much longer than “late August; over a month in fact and we have received nothing. Is there an update?
Regards,
On Aug 18, 2022, at 10:02 AM, wrote:
?
Hi Mickey,
I have no issue with the deliveries as explained. The lack of communication (proper expectations being established) appears to be the overall disconnect.
Apologies accepted and I look forward to the wines. Thank you.
Regards,
On Aug 17, 2022, at 5:02 PM, Support Staff wrote:
?
Hi Mr ,
Thank you for your email.
* As you know, the distribution chain and international shipping is very difficult right now. So many variables and moving parts that are out of our hands. I apologize for any miscommunication.
* The Silex is worth the wait.
* The 300 is bottling next week and will ship a couple weeks after.
Please let me know if you still want to refund you and delete your account. Whatever is best for you. Again, my apologies.
Thank you again and take care,
mickey
On Wed, Aug 17, 2022 at 11:42 AM wrote:
Hello,
I understand your response concerning The Silex purchase being a “future order.” However, I purchased order #1511951 May 10, 2022 and have yet to receive any unsolicited information about this purchase. And my email inquiry on July 23rd received a response from you stating it “should ship late this month”. It’s now August 17th and I have yet to receive any information concerning the order. Your previous apology for the delay has proven to be hollow. I’m still waiting for the product, though less patiently. Let me know why you don’t value my continued business and I will refrain from recommending de Negoce as a reputable wine monger.
Entirely too much time has been wasted on such a small order. If you are unable to fulfill the order just let me know, refund everything and, after being a member since 2020, I will delete my account.
Regards,
On Jul 26, 2022, at 7:28 PM, Support Staff wrote:
?
Hi Mr ,
Thank you for asking.
* #1xxxxx – The Silex is a Futures Order, the current ETA is September
* #1xxxxx – The 300 should ship late this month, sorry for the delay.
* You will receive notification with Tracking when your Orders ship.
Please let me know if you have any other questions or concerns.
Thank you again and take care,
mickey
On Sat, Jul 23, 2022 at 11:12 AM wrote:
?Hello,
The following 2 orders remain unfulfilled (Orders #1xxxxx& #1xxxxx). Please let me know if there are any issues and when they will ship. Thank you.
Kind regards,
—
de Négoce Support
Email: support@denegoce.com
http://www.denegoce.com
Use UPS My Choice for up to date shipping information and even change delivery options.
—
de Négoce Support
Email: support@denegoce.com
http://www.denegoce.com
Use UPS My Choice for up to date shipping information and even change delivery options.
I ordered $90 worth of sampler boxes. Seems like a simple enough order. BUT,,,,,,,
My first order has been marked as UNFILLED, and repeated requests to Customer Service have received no responses. This was a trial order to see if this company was legitimate, and to try out some wine. By reading all the problems for the past year, it appears that de Negoce has put little effort into fixing their Customer Service issues.
I have only 1 question…
ARE YOU A FRAUDULENT COMPANY? OR DO YOU WISH TO PISS OFF ALL YOUR CUSTOMERS?
FIX YOUR CUSTOMER SERVICE ISSUES!
BTW, my order is still unfilled, and you have my money. Want to tell me when or if I will be receiving it?
Look it up from my email account.
I’ve gotten all of my orders delivered, also they don’t ship during hot weather and most people should start receiving soon if the wines are not a futures or are not yet bottled, etc. Give them some time, it gets to you and status will remain unfulfilled until it ships. In my case, I’m in no hurry since I’ve order so many cases and have received too many at once in some cases…my liver can’t handle such a supply now I have to give away bottles!
I think your model is wonderful – the customer support is not up to par. I ordered about 2x no problem, this time my credit card was debited.. and order shows “unfulfilled” sent 4 emails to check to see if there’s a problem with the order, no reply.
very frustrating. I called your other company (the one with automatic email response from your “chat” window) and left a message, trying to get a support phone number to call for de Negoce.
At the very least offer a chat customer support window that actually connects to a customer support person to resolve or at least make you feel that you are a valued customer.
Hello, on a friend’s recommendation, I ordered a sampler case for $80. It’s been 5 days and order is simply marked “unfulfilled”. No response to my inquiry via email regards estimated shipping. I wish I’d seen the emails above before I ordered!
Dear Cameron, if you read this, my name is Peter Contino from Colorado. I’d love to have you prove that you’ve got your operation back on track by sending out my order in a timely manner!
I’ve gotten most of my orders delivered, also they don’t ship during hot weather and most people should start receiving soon if the wines are not futures or are not yet bottled, etc. Give them some time, it gets to you and status will remain unfulfilled until it ships. In my case, I’m in no hurry since I’ve order so many cases and have received too many at once in some cases…my liver can’t handle such a supply, now I have to gift away bottles!
Just a quick positive note to anyone thinking about ordering from De Negoce and reading numerous comments about problems shipping. I have order dozens of cases and never had a problem.
I have been a loyal customer for both of Cam’s companies. I had an awful event with three cases that I paid to store until October with no phone call from them when they shipped early. They shipped in MID AUGUST when we had 119o temps.
I live in Phoenix and we have had record heat. The day I left for a cruise only find an email saying the three cases were shipped on Friday. The temp was 119o the day they delivered. I had to have someone at my home to receive the boxes. They will not call but one response was by email saying that the boxes were exposed to the heat for only the last mile! There was not one delivery vehicle used in the shipping that had refrigeration. The truck from their warehouse was not refrigerated, the warehouse that received the shipment is not refrigerated and the truck that delivered to our house is not refrigerated. Again, they were to ship in October, as that is what I paid for. So I am out the storage fees, the person that I had to go to our house was paid to wait by me and the first bottle we had was awful. Just awful. And they will not respond with a phone call. (Oh, I was informed by email that the wine might improve in my wine cellar)